Truple Logo
Best Accountability Support
What do you need help with?
iPhone / iPad (iOS)
iPhone / iPad Setup Guide
View reports from iPhone / iPad
Notifications and music on the Lock Screen (Lock Screen Apps)
iOS Uninstall Guide
Android
Android Setup Guide
Add your Android device to someone else's Best Accountability Account
Filtering / Porn Blocker for Android
Android Battery Life Suggestions
Accessibility Permission Issues
Android app shutdown event
Why does the app keep shutting down on my android device?
Android Uninstall Guide
Black screenshots from Android device
No internet when filter enabled
Why does Best Accountability keep asking for the screencast permission?
Android screencast permission and Streaming services
Screenshot with Lock icon
Windows
Windows Setup Guide
Add your Windows computer to someone else's account
Windows Firewall Fix
Windows Text Redaction on non-English machines
Windows Uninstall Guide
MacOS (OSX)
MacOS (OSX) Setup Guide
MacOS Uninstall Guide
Chromebook (Chrome OS)
Chromebook Setup Guide
Add your Chromebook to someone else's account
Filtering / Porn Blocker for Chromebooks
Chrome OS Uninstall Guide
Chrome OS Permission Guide
Lockdown guest mode, other profiles.
Linux
Linux Setup Guide
Add your linux device to someone else's account
Linux Uninstall Guide
Kindle
Kindle Fire Setup Guide
Add your Kindle Fire Tablet to someone else's account
Kindle Uninstall Guide
Account Management
How do I cancel my subscription?
Why can't I unlock my screenshots on my phone or another computer? (passkey not found)
How do I change my Best Accountability e2ee passcode?
How do I enable end-to-end encryption?
What is my encryption backup code and where do I find it?
How do I create a Best Accountability account?
How do I disable end-to-end encryption?
How do I set up a passkey for encryption on my phone, tablet or computer?
How do I update my payment method?
How do I lock my account?
How do I reset the passkey-based encryption if I have lost every way to unlock it?
How do I reset my Best Accountability e2ee passcode if I've forgotten it?
How do I change my Best Accountability account password?
How do I unlock my encrypted data on another browser or device?
How do I unlock my account?
How do I switch the account email address?
How do I subscribe?
How do I upgrade/downgrade my Best Accountability subscription?
Device Management
Add new device to account
Change device settings
Adjust block tamper
Adjust risk rating sensitivity levels
Adjust blur levels
Adjust device type
Delete device from account
Adjust screenshot interval/frequency
Adjust monitoring
New phone/device guide
Change text redaction setting
Reports
Sample accountability report
Limit the data report recipients can see
How do I set up accountability reports?
Change report frequency
How do I enable immediate alerts?
How do I remove a report recipient?
Misc
Download Event Log
Best Accountability App Domains
Airplane / Offline Mode
High risk screenshot inaccuracy
Excessive screenshots
Troubleshoot "No Events Captured"
Screenshot interval frequency explained
Incognito / Private browser
How to send log files
Why you're asked to enter end-to-end encryption passcode