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Best Accountability Support
What do you need help with?
iPhone / iPad (iOS)
iPhone / iPad Setup Guide
View reports from iPhone / iPad
iOS Uninstall Guide
Android
Android Setup Guide
Add your Android device to someone else's Best Accountability Account
Filtering / Porn Blocker for Android
Android Battery Life Suggestions
Accessibility Permission Issues
Android app shutdown event
Why does the app keep shutting down on my android device?
Android Uninstall Guide
Black screenshots from Android device
No internet when filter enabled
Android screencast permission and Streaming services
Why does Best Accountability keep asking for the screencast permission?
Screenshot with Lock icon
Windows
Windows Setup Guide
Add your Windows computer to someone else's account
Windows Firewall Fix
Windows Text Redaction on non-English machines
Windows Uninstall Guide
MacOS (OSX)
MacOS (OSX) Setup Guide
MacOS Uninstall Guide
Chromebook (Chrome OS)
Chromebook Setup Guide
Filtering / Porn Blocker for Chromebooks
Add your Chromebook to someone else's account
Chrome OS Uninstall Guide
Chrome OS Permission Guide
Lockdown guest mode, other profiles.
Linux
Linux Setup Guide
Add your linux device to someone else's account
Linux Uninstall Guide
Kindle
Kindle Fire Setup Guide
Add your Kindle Fire Tablet to someone else's account
Kindle Uninstall Guide
Account Management
How do I cancel my subscription?
How do I update my payment method?
How do I change my Best Accountability e2ee passcode?
How do I create a Best Accountability account?
How do I disable end-to-end encryption?
How do I enable end-to-end encryption?
How do I lock my account?
How do I reset my Best Accountability e2ee passcode if I've forgotten it?
How do I switch the account email address?
How do I subscribe?
How do I unlock my account?
How do I upgrade/downgrade my Best Accountability subscription?
How do I change my Best Accountability account password?
Device Management
Add new device to account
Change device settings
Adjust block tamper
Adjust monitoring
Adjust blur levels
Adjust device type
Adjust risk rating sensitivity levels
Delete device from account
Adjust screenshot interval/frequency
New phone/device guide
Change text redaction setting
Reports
Sample accountability report
How do I set up accountability reports?
Limit the data report recipients can see
Change report frequency
How do I enable immediate alerts?
How do I remove a report recipient?
Misc
Best Accountability App Domains
Download Event Log
Airplane / Offline Mode
Excessive screenshots
Incognito / Private browser
High risk screenshot inaccuracy
Troubleshoot "No Events Captured"
Screenshot interval frequency explained
How to send log files
Why you're asked to enter end-to-end encryption passcode