Why does the app keep shutting down on my android device?
Last updated: October 7, 2025
Why is this necessary?
Many phone manufacturers customize the android operating system on their phones. One common adjustment, is adding a battery optimizer. These battery optimizers typically monitor for background apps and shut them down. Manufacturers add battery "optimizers" in order to claim their device has better battery life. Unfortunately these changes can cause issues with long running background apps, like Best Accountability.
App developers cannot fix the battery optimizers, however the phone user (you) typically can by adjusting settings within the Settings app. We've added instructions for common manufacturers below.
If you'd like to learn more about this, see the bug's app developers have reported to Google.
Samsung
View Samsung instructions.
LG
- Open the Settings app
- Click
Battery
- Disable
Adaptive Battery
- Add Best Accountability to the
Power saving exclusions
list.
Motorola
- From a Home screen, navigate:
Apps
>Settings
>Battery
. - Tap
MORE
orADVANCED
or theMenu icon
(upper-right) then tapOptimize battery usage
. If not available, navigate:Battery Usage
(next to Estimated battery life) >Menu icon
>Optimize battery usage
. - Tap the Dropdown menu (at the top) then tap
All apps
. - Find
Best Accountability
in the list of apps, turn off Battery optimization
You'll also need to disable adaptive performance
on android 10+ motorola devices. See the steps below:
- Open the
Settings
app - Click
System
- Disable
Adaptive Performance
For additional help, see dontkillmyapp.com's instructions.
Huawei
Huawei devices need a handful of settings tweaks in order to run background apps properly. With each android OS update, there's a chance these instructions change slightly. Do your best to follow them. If you find the instructions aren't perfect, please let us know your android OS version and send us screenshots of the steps that worked for you so we can update this document for other users.
Ignore Optimization
- Open the
Settings
app - Click
Apps
- Click
Settings
on the floating menu bar - Click
Special access
- Click
Ignore optimizations
- Find the
Best Accountability
app. Click on it. - Click
Allow
Launch Settings
- Open the
Settings
app - Click
Battery
- Click
App launch
(may be labeled differently) - Turn off
Manage all automatically
, then clickManage manually
- Find the
Best Accountability
app. Click on it. - Enable
Auto-launch
,Secondary launch
, andRun in background
Startup manager
- Open the
Settings
app - Click
All
- Click
Startup manager
- Find the
Best Accountability
app and toggle the switch so it's enabled
Classic battery optimization
- Open the
Settings
app - Search for
Battery optimization
- Touch the inverted triangle next to
Don't allow
- Select
All apps
- Find
Best Accountability
- Select
Don't allow
Other changes on older Huawei devices
- Phone settings > Advanced Settings > Battery manager > Power plan set to Performance
- Phone Settings > Advanced Settings > Battery Manager > Protected apps – set Best Accountability as Protected
- Phone Settings > Apps > Best Accountability > Battery > Power-intensive prompt [uncheck] and Keep running after screen off [check]
- Phone settings > Apps > Advanced (At the bottom) > Ignore optimisations > Press Allowed > All apps > Find Best Accountability on the list and set to Allow
The links below contain instructions from different background apps. Use as a reference if the instructions above aren't sufficient. Apply the steps to the Best Accountability app.
Xiaomi / Redmi
- Open
Settings
app - Click
Manage apps
>Best Accountability
- Ensure
Autostart
is enabled - Ensure all options are enabled within
App Permissions
andOther Permissions
- Click
Battery Saver
, then selectNo restrictions
For more resources, see instructions.
OnePlus
View OnePlus instructions.
Meizu
View Meizu instructions.
Oppo
There are a lot of different variations. Please attempt each set of instructions below.
- Open
Settings
app - Click
App Management
>Best Accountability
>Enable Allow Auto Startup
- Click
Power Saver
then chooseAllow Background Running
If the device has a Security Center
app, do the following:
- Open
Security Center
- Click
Privacy Permissions
>Startup manager
>Allow Best Accountability
Other things to try:
Settings
>Battery
>Others
>Best Accountability
and then disable all settings.Settings
>Battery and storage
>Battery Manager
and then disableSmart power saving
. ClickPower consumption details
>Optimize for excessive power consumption
then uncheckBest Accountability
View the resources below for additional help:
- dontkillmyapp.com - be sure to try the links at the bottom too
- Oppo Support
ZTE
- Open
Settings
app - Search for
ignore battery optimization
- Click on
Best Accountability
, disable for Best Accountability - Close Settings app
- Open
Settings
app - Click
Power manager
- Click
Power management for apps
- Find Best Accountability, and disable all options.
Nokia
View Nokia instructions.
Sony
View Sony instructions.
View Google instructions.
Asus
- Open
Settings
app - Search for
Ignore battery optimization
, click on it - Tap
Best Accountability
Also try:
- Open
Asus Start Up Manager
and set Best Accountability toautostart
View instructions for additional resources.
Wiko
- Open
Settings
app - Search for
Ignore battery optimization
, click on it - Tap
Best Accountability
Others
View instructions.
Improvements
We'll frequently update this page with new information as we become aware of it. Please report corrections/additional steps to support@bestaccountability.com.