This article is about the Legacy E2EE passcode. The newer passkey-based encryption has no passcode: it unlocks with your passkey or your backup code. If you've lost every way to unlock it (your passkeys, your backup code and every browser that holds your keys), click Lost every way to unlock? under Unlock this browser in the End-to-End Encryption section of the account page instead. That reset permanently deletes the encrypted screenshots and events recorded so far; without the lost keys, nothing could open them anyway.

Resetting your E2EE passcode should ONLY be done if you've forgotten your current passcode. If you still remember your current e2ee passcode you can change it.

Resetting your e2ee passcode will cause you to lose access to all accountability data (screenshots, events, etc) that was encrypted using the old passcode.

1. Open the account page
2. Login to your subscribed account if you aren't already logged in
3. In the End-to-End Encryption section, find the Legacy E2EE passcode row at the bottom and click Change Legacy E2EE Passcode
4. Click Forgot Passcode
5. Enter in a new E2EE passcode
6. Click Rotate Passcode
7. Write your new E2EE passcode down!
8. Restart each monitored Best Accountability device.
9. Tell your report recipients your new E2EE passcode