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Best Accountability Support
What do you need help with?
Android
Android Setup Guide
Add your Android device to someone else's Best Accountability Account
Filtering / Porn Blocker for Android
Android Battery Life Suggestions
Accessibility Permission Issues
Why does the Truple app keep shutting down on my android device?
Black screenshots from Android device
Android app shutdown event
Android Uninstall Guide
No internet when filter enabled
Why does Best Accountability keep asking for the screencast permission?
Android screencast permission and Streaming services
Screenshot with Lock icon
Windows
Windows Setup Guide
Add your Windows computer to someone else's account
Windows Firewall Fix
Windows Uninstall Guide
Windows Text Redaction on non-English machines
iPhone / iPad (iOS)
iOS (iPhone / iPad) Setup Guide
iOS Uninstall Guide
MacOS (OSX)
MacOS (OSX) Setup Guide
MacOS Uninstall Guide
Chromebook (Chrome OS)
Chromebook Setup Guide
Filtering / Porn Blocker for Chromebooks
Add your Chromebook to someone else's account
Chrome OS Permission Guide
Lockdown guest mode, other profiles.
Chrome OS Uninstall Guide
Kindle
Kindle Fire Setup Guide
Add your Kindle Fire Tablet to someone else's account
Kindle Uninstall Guide
Account Management
How do I cancel my subscription?
How do I update my payment method?
How do I create a Best Accountability account?
How do I lock my account?
How do I enable end-to-end encryption
How do I change my Best Accountability e2ee passcode?
How do I disable end-to-end encryption
How do I reset my Best Accountability e2ee passcode if I've forgotten it?
How do I upgrade/downgrade my Best Accountability subscription?
How do I unlock my account?
How do I change my Best Accountability account password?
How do I subscribe?
How do I switch the account email address?
Device Management
Add new device to account
Change device settings
Adjust blur levels
Adjust monitoring
Adjust block tamper
Adjust screenshot interval/frequency
Adjust risk rating sensitivity levels
Adjust device type
Delete device from account
Change text redaction setting
New phone/device guide
Reports
Sample accountability report
How do I set up accountability reports?
How do I enable immediate alerts?
Change report frequency
How do I remove a report recipient?
Limit the data report recipients can see
Misc
Airplane / Offline Mode
Download Event Log
High risk screenshot inaccuracy
Best Accountability App Domains
Excessive screenshots
Incognito / Private browser
Troubleshoot "No Events Captured"
How to send log files
Screenshot interval frequency explained
Why you're asked to enter end-to-end encryption passcode
Linux
Linux Setup Guide
Add your linux device to someone else's account
Linux Uninstall Guide