All Articles
How do I update my payment method?
Steps that describe how you change your card number, zip code, etc.
December 9, 2024
How do I cancel my subscription?
Steps to cancelling your subscription
December 9, 2024
How do I enable end-to-end encryption
Steps to enabling end-to-end encryption (e2ee)
December 9, 2024
How do I change my Best Accountability e2ee passcode?
Steps to changing your Best Accountability e2ee passcode
December 9, 2024
How do I disable end-to-end encryption
Once enabled, end-to-end encryption cannot be disabled.
December 9, 2024
How to increase unlimited plan device limit
Instructions for requesting an unlimited plan device limit increase
December 9, 2024
How do I create a Best Accountability account?
Steps to creating a Best Accountability account.
December 9, 2024
How do I lock my account?
Locking your account prevents you from making major changes to the devices on your account.
December 9, 2024
How do I reset my Best Accountability e2ee passcode if I've forgotten it?
Steps to resetting your Best Accountability e2ee passcode after you've forgotten it.
December 9, 2024
How do I upgrade/downgrade my Best Accountability subscription?
Steps to change an existing Best Accountability subscription
December 9, 2024
How do I subscribe?
Guide explaining how you subscribe to Best Accountability
December 9, 2024
How do I change my Best Accountability account password?
Steps to changing your Best Accountability account password
December 9, 2024
How do I switch the account email address?
What to do if you need to switch your account email address
December 9, 2024
Request a refund
Steps to request a refund
December 9, 2024
How do I unlock my account?
Steps to unlock your Best Accountability account
December 9, 2024
Accessibility Permission Issues
Instructions for resolving Accessibility Permission issues
December 9, 2024
Android Setup Guide
How to setup Best Accountability on Android
December 9, 2024
Why does the Truple app keep shutting down on my android device?
Battery optimization problems, and how to fix them.
December 9, 2024
Add your Android device to someone else's Best Accountability Account
How to add your android device using the new add device process
December 9, 2024
No internet when filter enabled
Troubleshooting steps for filtered internet
December 9, 2024
Incognito / Private browser alerts
Example alert for incognito / private browser on Android
December 9, 2024
Android Uninstall Guide
How to uninstall Best Accountability from an Android device
December 9, 2024
How to directly install Best Accountability for Android
Instructions for directly installing the Best Accountability app on Android
December 9, 2024
Android Battery Life Suggestions
Overview of Best Accountability's impact on Android battery life
December 9, 2024
Black screenshots from Android device
Reasons why black screenshots appear
December 9, 2024
Filtering / Porn Blocker for Android
Guide to setting up filtering on Android devices
December 9, 2024
Android screencast permission and Streaming services
How to use auto-pause to get Truple to not interfere with Hulu, NFL app, etc.
December 9, 2024
Why does Best Accountability keep asking for the screencast permission?
Explanation behind the use of the screencast permission on Android
December 9, 2024
Screenshot with Lock icon
Why do I see a screenshot with a black background and a lock icon?
December 9, 2024
Add your Chromebook to someone else's account
How to use an invite code
December 9, 2024
Filtering / Porn Blocker for Chromebooks
Guide to setting up filtering on Chromebook devices
December 9, 2024
Chrome OS Uninstall Guide
How to uninstall Truple from a Chromebook
December 9, 2024
Chromebook Setup Guide
How to setup Truple screenshot accountability on Chromebooks
December 9, 2024
Kindle Fire Setup Guide
How to setup Best Accountability screenshot accountability on Kindle Fire devices
December 9, 2024
Chrome OS Permission Guide
How to grant entire screen permission
December 9, 2024
Lockdown guest mode, other profiles.
Guide to locking down Chromebook devices
December 9, 2024
Add your Kindle Fire Tablet to someone else's account
How to request your device be added to another account
December 9, 2024
Adjust block tamper
How to adjust tamper block
December 9, 2024
Add new device to account
How to add a new device to your account
December 9, 2024
Adjust monitoring
How to enable/disable monitoring for a device
December 9, 2024
Kindle Uninstall Guide
How to uninstall Best Accountability from a Kindle device
December 9, 2024
Adjust blur levels
How to adjust image blurring levels
December 9, 2024
Adjust device type
How to adjust device type
December 9, 2024
Adjust risk rating sensitivity levels
How to adjust risk rating sensitivity levels
December 9, 2024
Adjust screenshot interval/frequency
How to adjust screenshot frequency
December 9, 2024
Change device settings
How to adjust device settings
December 9, 2024
Delete device from account
How to delete a device from your account
December 9, 2024
New phone/device guide
How to handle a new phone or device
December 9, 2024
Add your linux device to someone else's account
How to request your device be added to another account
December 9, 2024
Linux Uninstall Guide
How to uninstall Best Accountability from a Linux device
December 9, 2024
Linux Setup Guide
How to setup Best Accountability screenshot accountability on Linux
December 9, 2024
How do I set up accountability reports?
Steps to adding a report recipient
December 9, 2024
Change text redaction setting
How to adjust text redaction feature
December 9, 2024
Change report frequency
Steps to adjusting report frequency
December 9, 2024
Limit the data report recipients can see
Steps to adjusting data access limits on reports
December 9, 2024
How do I enable immediate alerts?
Steps to adjusting immediate alert setting
December 9, 2024
Sample accountability report
Example report
December 9, 2024
How do I remove a report recipient?
Steps to remove a report recipient
December 9, 2024
iOS (iPhone / iPad) Setup Guide
How to setup Best Accountability filtering and web history tracking on iOS
December 9, 2024
iOS DNS's accountability explained
Understand the differences with accountability through DNS
December 9, 2024
iOS Uninstall Guide
How to uninstall Best Accountability from an iPhone/iPad
December 9, 2024
iOS Supervised Setup Guide
How to set up Best Accountability on a supervised device
December 9, 2024
Add your Mac to someone elses Best Accountability Account
How to request your device be added to another account
December 9, 2024
iOS Limitations
Understand the limitations of Best Accountability on iOS
December 9, 2024
MacOS (OSX) Setup Guide
How to setup Best Accountability screenshot accountability on Mac
December 9, 2024
MacOS (OSX) App Update Guide
How to update your Best Accountability MacOS App
December 9, 2024
MacOS Uninstall Guide
How to uninstall Best Accountability from a MacOS device
December 9, 2024
MacOS Swift 5 Runtime Libraries
Older versions of Mac OS require these libraries to run Best Accountability
December 9, 2024
Add your Windows computer to someone else's account
How to request your device be added to another account
December 9, 2024
Windows Firewall Fix
Fix issues with Windows Firewall
December 9, 2024
Windows Text Redaction on non-English machines
Get text redaction to work by installing the English language
December 9, 2024
Account Deletion
You can delete your account
December 9, 2024
Netflix, computer games screen not captured
Explanation behind netflix and other streaming sites not being captured in screenshots
December 9, 2024
Windows Uninstall Guide
How to uninstall Best Accountability from a Windows device
December 9, 2024
Airplane / Offline Mode
How does Best Accountability work when there's no internet connection?
December 9, 2024
Windows Setup Guide
How to setup Best Accountability on Windows
December 9, 2024
Best Accountability App Domains
Domains to whitelist
December 9, 2024
Download Event Log
Steps to download and email the event log
December 9, 2024
Best Accountability Web Filter and block tamper unlock code
Get an unlock code
December 9, 2024
Incognito / Private browser
How incognito is monitored on each platform
December 9, 2024
Invite Code instructions
Instructions for using an invite code
December 9, 2024
Excessive screenshots
Screenshot limits for devices
December 9, 2024
High risk screenshot inaccuracy
Screenshot risk rating engine explained
December 9, 2024
Troubleshoot "No Events Captured"
Steps to take to resolve issues when events are failing to be captured.
December 9, 2024
Screenshot interval frequency explained
Understand how Truple captures screenshots
December 9, 2024
How to send log files
Steps to send log files on Windows, Linux, MacOS
December 9, 2024
Why you're asked to enter end-to-end encryption passcode
Understand why you're being asked for it, and how to have your browser to save it.
December 9, 2024